Policies
Returns, Refund & Cancellation Policy
Returns
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We do not accept any returns. All product information is listed on the website. You can also connect with us 1:1 for any clarifications or doubts. If your dog doesn't like the meal, please feed it to street dogs around your home.
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Refund
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We don't do refunds. All orders are made to order and freshly prepared. In case there's any concern with your product, please connect with us and we will do our best to address it on the same day that the product was delivered.
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Cancellation
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Our products take anywhere between 24-48 hours to be delivered and are made to order. Hence, we don't accept any cancellations. If you receive a product that you don't want, you can either store it for future use or feed it to street dogs.
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Shipping Policy
For local deliveries (Gurgaon & Delhi), we use services by Dunzo/WeFast/Bozo. Once an order is placed, it takes between 24-48 hours to deliver or at a time and day that's convenient for the client. For PAN India deliveries, we use courier services like Blue Dart/DTDC/Delhivery.
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Please note that we are in no way responsible for any delays or misbehaviour by a delivery partner. We appreciate your cooperation and understanding in partnering with us to escalate any matter to the concerned provider.
Privacy Policy
At Luchi & Mutton's Canine Nutrition & Wellness, our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Luchi & Mutton's and how we use it.
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If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
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This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in at Luchi & Mutton's Canine Nutrition & Wellness. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.
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Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms. Information we collect:
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The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
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If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
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When you register for an Account/book a consultation, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
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Provide, operate, and maintain our website
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Improve, personalize, and expand our website
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Understand and analyze how you use our website
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Develop new products, services, features, and functionality
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Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
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Send you emails
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Find and prevent fraud
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Log Files
Luchi & Mutton's Canine Nutrition & Wellness follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
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Cookies and Web Beacons
Like any other website, Luchi & Mutton's uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
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For more general information on cookies, please read the Cookies article on Generate Privacy Policy website.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
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CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
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Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
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Request that a business delete any personal data about the consumer that a business has collected.
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Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
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If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
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We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
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The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
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The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
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The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
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The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
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The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
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The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
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If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.